Coffee Board Malayalam Call Center Operator Job 2025
Bengaluru, Karnataka
Job Summary
The Coffee Board of India invites applications for a Malayalam Call Center job opening in Bengaluru, Karnataka. This is a prime opportunity for any graduate with fluency in Malayalam to join a prestigious government organization on a contractual basis. The role involves serving as a primary point of contact, providing crucial support and information to stakeholders within India’s coffee industry. As an operator, you will handle inquiries, resolve issues, and contribute to the Board’s mission of supporting coffee growers and processors. This position offers a consolidated monthly salary and is an excellent entry point into the public sector. If you possess strong communication skills and are looking for a meaningful government job, this could be the perfect start to your career. Explore more career opportunities on our site.
Key Responsibilities
- Serve as the first point of contact by professionally handling inbound calls from stakeholders, primarily in Malayalam.
- Provide accurate and timely information regarding the Coffee Board’s schemes, services, and general inquiries.
- Document call details, inquiries, complaints, and resolutions accurately in the designated system.
- Escalate unresolved queries to the appropriate department or senior officials for further action.
- Maintain a high standard of customer service and professionalism in all interactions.
- Assist in compiling reports and feedback received through the call center to improve services.
Required Qualifications
- Educational Qualification: A Bachelor’s degree in any discipline from a university recognized by the UGC.
- Language Proficiency: Must possess excellent reading, writing, and speaking skills in the Malayalam language.
- Age Limit: Candidates must be between 21 and 45 years of age as of the application closing date. Age relaxation is applicable as per government norms.
Preferred Qualifications
- Prior work experience in a customer service or call center environment is considered a plus.
- Basic computer literacy, including proficiency with MS Office applications (Word, Excel).
- Strong interpersonal and problem-solving abilities.
- Working knowledge of English or Kannada would be an added advantage.
Salary and Benefits
The selected candidate for the Malayalam Call Centre Operator position will receive a consolidated remuneration.
Consolidated Pay: ₹20,000/- per month.
Employment Type: This is a contractual position for a duration of one year. As this is a contract role, other benefits associated with permanent government positions may not be applicable.
How to Apply
The selection process for this role is based on a Walk-in-Interview. Interested and eligible candidates must follow the steps below:
- Click on the Official Notification Link provided to download the detailed advertisement and application proforma.
- Read the entire notification carefully to confirm your eligibility and understand the requirements for the interview.
- Fill out the application form completely and accurately.
- Gather all necessary original documents and photocopies as mentioned in the notification.
- Attend the Walk-in-Interview at the date, time, and venue specified in the official document.
Download Official Notification Here
FAQs
Q1: Is this a permanent government job?
A1: No, this is a contractual position for an initial period of one year. The engagement may be extended based on performance and the organization’s requirements.
Q2: What is the selection process for this post?
A2: The selection for the Malayalam Call Centre Operator role at the Coffee Board will be conducted through a Walk-in-Interview. Candidates must bring their filled application form and required documents to the interview venue.
About Coffee Board of India
The Coffee Board of India is a statutory organization functioning under the Ministry of Commerce and Industry, Government of India. Established to promote the development of the Indian coffee industry, the Board is engaged in research, development, extension, quality improvement, and market promotion. A career with the Coffee Board offers a chance to contribute to a vital agricultural sector. For more insights into public sector careers and government examinations, check out our blog.
Last Updated: 2024-10-18
